SHIPPING & RETURNS

 

Shipping Policy

 

All orders are processed and dispatched within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we become aware that there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

​All UK orders will be shipped using Hermes Standard Delivery, unless otherwise stated. Hermes aim to deliver within 3-5 days, however, ask that you wait 7 days before querying the whereabouts of your order. A tracking number will be provided when your order is shipped, and you can track your consignment at myhermes.co.uk

 

​Standard free delivery is provided on orders over £5. We reserve the right to revoke this offer at any time

 

Pet Bakery​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Please email info@petbakery.co.uk for more information on our international shipping policies.

 

​If you have a query about the shipping of your order that has been dispatched you should contact the courier on their website.

 

If you have a general query about shipping, you can use the contact form on our website.

 

If you have a query about our international shipping, email info@petbakery.co.uk or use the contact form on our website.

Returns Policy

At Pet Bakery, we aim to make the best treats we possibly can for your dog, but if you change your mind, you can return the items to us for either a refund (to the value of the items ordered i.e. shipping cost will not be refunded) or to be exchanged for one of our other wonderful treats. 

 

We need to be notified about any returns within 14 days of delivery, and the return must be received within 14 days of notification of return. You can simply notify us by either emailing info@petbakery.co.uk, or by using the contact form on our website. The treats should be returned unopened, and in their original, saleable condition to:
Pet Bakery Returns Department
19 The Major’s Lane
Moy, Dungannon
County Tyrone
BT71 7FG

 

Return postage will be the responsibility of the customer.

If your goods have been damaged in transit, you should notify both the courier and Pet Bakery. You can notify us by either emailing info@petbakery.co.uk, or by completing the contact form on our website.