Shipping Policy

Our Standard UK Delivery Service Delivery is Free on all orders. Zonal charges may apply to items going to the Scottish Highlands and Islands. This is dependent on the number of boxes and the weight of each box. Please email us directly with any queries to sales@petbakery.co.uk.

Orders placed before 12.00 noon will be processed and dispatched to you within 2 to 3 working days (excluding public and bank holidays). We do not deliver on a Saturday or Sunday. Times and dates given for delivery by us is an estimate only and no liability will be accepted for any loss suffered or caused through late delivery or non-delivery. If our courier company has attempted delivery of your parcel and your parcel has then been returned to us, we are unfortunately unable to resend your parcel free of charge. In the case where your original order was sent Free of Charge, you will also incur delivery charges for a resend of your parcel. Postage charges must be paid in advance by the customer before a returned order can be sent. You may want to consider having your package delivered to your workplace if there is a chance you won’t be at the delivery address during designated delivery times.

We are able to ship most goods to some International locations, but as delivery costs vary greatly we will need to provide you with a specific delivery price quote (based on goods you would like to order and your location). Please email us directly with any queries on international shipping charges to ssles@petbakery.co.uk


Return and Refund Policy 

Pet Bakery are committed to giving you the best possible products, prices and services. Should any product purchased from Petbakery.com be found to be faulty or damaged in transit, we will be pleased to arrange to either refund or replace the product. When claiming for damaged items, please ensure the damaged goods and packaging are kept in the condition they were in at delivery in case inspection is needed. Make sure to keep the package at the delivery address and do not return it to Pet Bakery. Where a damage inspection is needed for perishable goods, please take and keep a photograph of the time of arrival for inspection. Damaged in transit returns should be notified to Petbakery.com.com within 48 hours. Please supply us with the best before date and batch code number along with your order reference number when contacting us.

All other returns should be notified to naturopetfoods.com within 14 days of delivery of the product.  All other product returns must be returned unopened and free from damage.  Return postage for all other returns will be the responsibility of the customer.

Contact Us


BR MACKLE PARTNERSHIP (T/A PET BAKERY) Data Protection Policy (GDPR Compliant), Data Protection Policy (Retention & Erasure), Data Privacy Notice (Web Users & Consumers)

All content is Copyright © BR Mackle (T/A Pet Bakery). All product names, trademarks, registered trademarks, service marks or registered service marks, mentioned on this website (petbakery.com) belong to their respective owners.



 All product names, trademarks, registered trademarks, service marks or registered service marks, mentioned on this website (PetBakery.com) belong to their respective owners. No permission is given by BR Mackle (T/A Pet Bakery) for their use by any person other than such holders and such use may constitute an infringement of the holders' rights.



All designs, text, graphics and their selection and arrangement on this website are the copyright of or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without) prior written consent from BR Mackle (T/A Pet Bakery) is strictly prohibited.

BR MACKLE Data Protection Policy (GDPR Compliant)

Data Protection Policy

for Employees, Applicants and Consumers


1        Overview

1.1            The Company takes the security and privacy of your data seriously. We need to gather and use information or ‘data’ about you as part of our business and to manage our relationship with you. We intend to comply with our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. We have a duty to notify you of the information contained in this policy.

1.2            This policy applies to current and former employees, workers, volunteers, apprentices and consultants.  If you fall into one of these categories then you are a ‘data subject’ for the purposes of this policy. You should read this policy alongside your contract of employment (or contract for services) and any other notice we issue to you from time to time in relation to your data.

1.3            The Company has separate policies and privacy notices in place in respect of job applicants, employees and consumers. A copy of these can be viewed on our website or by contacting our Data Processing Manager or a partner of the company at our Head Office address.

1.4            The Company has measures in place to protect the security of your data in accordance with our Data Protection Policy.

1.5            The company will hold data in accordance with our Data Retention Policy. A copy of this can be viewed on our website or by contacting our Data Processing Manager or a partner of the company at our Head Office address. We will only hold data for as long as necessary for the purposes for which we collected it.

1.6            The Company is a ‘data controller’ for the purposes of your personal data. This means that we determine the purpose and means of the processing of your personal data.

1.7            This policy explains how the Company will hold and process your information.  It explains your rights as a data subject. It also explains your obligations when obtaining, handling, processing or storing personal data in the course of working for, or on behalf of, the Company.

1.8            This policy does not form part of your contract of employment (or contract for services if relevant) and can be amended by the Company at any time. It is intended that this policy is fully compliant with the 2018 Act and the GDPR. If any conflict arises between those laws and this policy, the Company intends to comply with the 2018 Act and the GDPR.


2        Data Protection Principles

2.1            Personal data must be processed in accordance with six ‘Data Protection Principles.’ It must:

  • be processed fairly, lawfully and transparently;

  • be collected and processed only for specified, explicit and legitimate purposes;

  • be adequate, relevant and limited to what is necessary for the purposes for which it is processed;

  • be accurate and kept up to date. Any inaccurate data must be deleted or rectified without delay;

  • not be kept for longer than is necessary for the purposes for which it is processed; and

  • be processed securely.

3         How we define personal data

3.1            ‘Personal data’ means information which relates to a living person who can be identified from that data (a ‘data subject’) on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.

3.2            This policy applies to all personal data whether it is stored electronically, on paper or on other materials.

3.3            This personal data might be provided to us by you, or someone else (such as a former employer, your doctor, or a credit reference agency), or it could be created by us. It could be provided or created during the recruitment process or during the course of the contract of employment (or services) or after its termination. It could be created by your manager or other colleagues.

3.4            We will collect and use the following types of personal data about you:

  • recruitment information such as your application form and CV, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;

  • your contact details and date of birth;

  • the contact details for your emergency contacts;

  • your gender;

  • your marital status and family details;

  • information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits and holiday entitlement;

  • your bank details and information in relation to your tax status including your national insurance number;

  • your identification documents including passport and driving licence and information in relation to your immigration status and right to work for us;

  • information relating to disciplinary or grievance investigations and proceedings involving you (whether or not you were the main subject of those proceedings);

  • information relating to your performance and behaviour at work;

  • training records;

  • electronic information in relation to your use of IT systems/swipe cards/telephone systems;

  • your images captured on CCTV;

  • any other category of personal data which we may notify you of from time to time.

4        How we define special categories of personal data

4.1            ‘Special categories of personal data’ are types of personal data consisting of information as to:

  • your racial or ethnic origin;

  • your political opinions;

  • your religious or philosophical beliefs;

  • your trade union membership;

  • your genetic or biometric data;

  • your health;

  • your sex life and sexual orientation; and

  • any criminal convictions and offences.


We may hold and use any of these special categories of your personal data in accordance with the law.


5        How we define processing

5.1            ‘Processing’ means any operation which is performed on personal data such as:

  • collection, recording, organisation, structuring or storage;

  • adaption or alteration;

  • retrieval, consultation or use;

  • disclosure by transmission, dissemination or otherwise making available;

  • alignment or combination; and

  • restriction, destruction or erasure.

This includes processing personal data which forms part of a filing system and any automated processing.


6        How will we process your personal data?

6.1            The Company will process your personal data (including special categories of personal data) in accordance with our obligations under the 2018 Act.

6.2            We will use your personal data for:

  • performing the contract of employment (or services) between us;

  • complying with any legal obligation; or

  • if it is necessary for our legitimate interests (or for the legitimate interests of someone else). However, we can only do this if your interests and rights do not override ours (or theirs). You have the right to challenge our legitimate interests and request that we stop this processing.

We can process your personal data for these purposes without your knowledge or consent. We will not use your personal data for an unrelated purpose without telling you about it and the legal basis that we intend to rely on for processing it.


If you choose not to provide us with certain personal data you should be aware that we may not be able to carry out certain parts of the contract between us. For example, if you do not provide us with your bank account details we may not be able to pay you. It might also stop us from complying with certain legal obligations and duties which we have such as to pay the right amount of tax to HMRC or to make reasonable adjustments in relation to any disability you may suffer from.

7         Examples of when we might process your personal data

7.1            We have to process your personal data in various situations during your recruitment, employment (or engagement) and even following termination of your employment (or engagement).

7.2            For example (and see section 7.6 below for the meaning of the asterisks):

  • to decide whether to employ (or engage) you;

  • to decide how much to pay you, and the other terms of your contract with us;

  • to check you have the legal right to work for us;

  • to carry out the contract between us including where relevant, its termination;

  • training you and reviewing your performance*;

  • to decide whether to promote you;

  • to decide whether and how to manage your performance, absence or conduct*;

  • to carry out a disciplinary or grievance investigation or procedure in relation to you or someone else;

  • to determine whether we need to make reasonable adjustments to your workplace or role because of your disability*;

  • to monitor diversity and equal opportunities*;

  • to monitor and protect the security (including network security) of the Company, of you, our other staff, customers and others;

  • to monitor and protect the health and safety of you, our other staff, customers and third parties*;

  • to pay you and provide pension and other benefits in accordance with the contract between us*;

  • paying tax and national insurance;

  • to provide a reference upon request from another employer;

  • to pay trade union subscriptions*;

  • monitoring compliance by you, us and others with our policies and our contractual obligations*;

  • to comply with employment law, immigration law, health and safety law, tax law and other laws which affect us*;

  • to answer questions from insurers in respect of any insurance policies which relate to you*;

  • running our business and planning for the future;

  • the prevention and detection of fraud or other criminal offences;

  • to defend the Company in respect of any investigation or litigation and to comply with any court or tribunal orders for disclosure*;

  • for any other reason which we may notify you of from time to time.

7.3            We will only process special categories of your personal data (see above) in certain situations in accordance with the law. For example, we can do so if we have your explicit consent. If we asked for your consent to process a special category of personal data then we would explain the reasons for our request. You do not need to consent and can withdraw consent later if you choose by contacting our DPO.


7.4            We do not need your consent to process special categories of your personal data when we are processing it for the following purposes, which we may do:

  • where it is necessary for carrying out rights and obligations under employment law;

  • where it is necessary to protect your vital interests or those of another person where you/they are physically or legally incapable of giving consent;

  • where you have made the data public;

  • where processing is necessary for the establishment, exercise or defence of legal claims; and

  • where processing is necessary for the purposes of occupational medicine or for the assessment of your working capacity.


7.5            We might process special categories of your personal data for the purposes in paragraph 7.2 above which have an asterisk beside them. In particular, we will use information in relation to:

  • your race, ethnic origin, religion, sexual orientation or gender to monitor equal opportunities;

  • your sickness absence, health and medical conditions to monitor your absence, assess your fitness for work, to pay you benefits, to comply with our legal obligations under employment law including to make reasonable adjustments and to look after your health and safety; and

  • your trade union membership to pay any subscriptions and to comply with our legal obligations in respect of trade union members.

7.6            We do not take automated decisions about you using your personal data or use profiling in relation to you.

8        Sharing your personal data

8.1            Sometimes we might share your personal data with third party companies or our contractors and agents to carry out our obligations under our contract with you or for our legitimate interests.

8.2            We require those companies to keep your personal data confidential and secure and to protect it in accordance with the law and our policies. They are only permitted to process your data for the lawful purpose for which it has been shared and in accordance with our instructions.

8.3            We do not send your personal data outside the European Economic Area. If this changes you will be notified of this and the protections which are in place to protect the security of your data will be explained.


9         How should you process personal data for the Company?

9.1            Everyone who works for, or on behalf of, the Company has some responsibility for ensuring data is collected, stored and handled appropriately, in line with this policy and the Company’s Data Security and Data Retention policies.

9.2            The Company’s Data Protection Manager is responsible for reviewing this policy and updating the Partners on the Company’s data protection responsibilities and any risks in relation to the processing of data. You should direct any questions in relation to this policy or data protection to this person.

9.3            You should only access personal data covered by this policy if you need it for the work you do for, or on behalf of the Company and only if you are authorised to do so. You should only use the data for the specified lawful purpose for which it was obtained.

9.4            You should not share personal data informally.

9.5            You should keep personal data secure and not share it with unauthorised people.

9.6            You should regularly review and update personal data which you have to deal with for work. This includes telling us if your own contact details change.

9.7            You should not make unnecessary copies of personal data and should keep and dispose of any copies securely.

9.8            You should use strong passwords.

9.9            You should lock your computer screens when not at your desk.

9.10      Consider anonymising data or using separate keys/codes so that the data subject cannot be identified.

9.11      Do not save personal data to your own personal computers or other devices.

9.12      Personal data should never be transferred outside the European Economic Area except in compliance with the law and authorisation of the Data Protection Manager.

9.13      You should lock drawers and filing cabinets. Do not leave paper with personal data lying about.

9.14      You should not take personal data away from Company’s premises without authorisation from your line manager or Data Protection Manager.

9.15      Personal data should be shredded and disposed of securely when you have finished with it.

9.16      You should ask for help from our Data Protection Manager if you are unsure about data protection or if you notice any areas of data protection or security we can improve upon.

9.17      Any deliberate or negligent breach of this policy by you may result in disciplinary action being taken against you in accordance with our disciplinary procedure.

9.18      It is a criminal offence to conceal or destroy personal data which is part of a subject access request. This conduct would also amount to gross misconduct under our disciplinary procedure, which could result in your dismissal.


10   How to deal with data breaches

10.1      We have robust measures in place to minimise and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you or someone else) then we must take notes and keep evidence of that breach. If the breach is likely to result in a risk to the rights and freedoms of individuals then we must also notify the Information Commissioner’s Office within 72 hours.

10.2      If you are aware of a data breach you must contact our Data Protection Manager immediately and keep any evidence you have in relation to the breach.


11   Subject access requests

11.1      Data subjects can make a ‘subject access request’ (‘SAR’) to find out the information we hold about them. This request must be made in writing. If you receive such a request you should forward it immediately to the Data Protection Manager or a partner of the company.

11.2      If you would like to make a SAR in relation to your own personal data you should make this in writing to our Data Protection Manager or a partner of the company at our company head office address. We must respond within one month unless the request is complex or numerous in which case the period in which we must respond can be extended by a further two months.

11.3      There is no fee for making a SAR. However, if your request is manifestly unfounded or excessive we may charge a reasonable administrative fee or refuse to respond to your request.


12   Your data subject rights

12.1           You have the right to information about what personal data we process, how and on what basis as set out in this policy.

12.2           You have the right to access your own personal data by way of a subject access request (see above).

12.3           You can correct any inaccuracies in your personal data. To do you should contact our Data Protection Manager.

12.4           You have the right to request that we erase your personal data where we were not entitled under the law to process it or it is no longer necessary to process it for the purpose it was collected. To do so you should contact our Data Protection Manager or a partner of the company.

12.5           While you are requesting that your personal data is corrected or erased or are contesting the lawfulness of our processing, you can apply for its use to be restricted while the application is made. To do so you should contact our Data Protection Manager or a partner of the company.

12.6           You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.

12.7           You have the right to object if we process your personal data for the purposes of direct marketing.

12.8           You have the right to receive a copy of your personal data and to transfer your personal data to another data controller. We will not charge for this and will in most cases aim to do this within one month.

12.9           With some exceptions, you have the right not to be subjected to automated decision-making.

12.10      You have the right to be notified of a data security breach concerning your personal data.

12.11      In most situations we will not rely on your consent as a lawful ground to process your data. If we do however request your consent to the processing of your personal data for a specific purpose, you have the right not to consent or to withdraw your consent later. To withdraw your consent, you should contact our Data Protection Manager or a partner of the company.

12.12      You have the right to complain to the Information Commissioner. You can do this be contacting the Information Commissioner’s Office directly. Full contact details including a helpline number can be found on the Information Commissioner’s Office website (www.ico.org.uk). This website has further information on your rights and our obligations.


BR MACKLE Data Protection Policy (Retention & Erasure)


These guidelines support BR Mackle (T/A Pet Bakery) Data Protection Policy and adopt its definitions.

The guidelines are intended to ensure that BR Mackle (T/A Pet Bakery) processes personal data in the form of employment records in accordance with the personal data protection principles, in particular that:

  • Personal data must be collected only for specified, explicit and legitimate purposes. It must not be further processed in any manner incompatible with those purposes.

  • Personal data must be adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed. When personal data is no longer needed for specified purposes, it is deleted or anonymised as provided by these guidelines.

  • Personal data must be accurate and, where necessary, kept up to date. It must be corrected or deleted without delay when inaccurate.

  • Personal Data must not be kept in an identifiable form for longer than is necessary for the purposes for which the data is processed.

  • Personal Data must be secured by appropriate technical and organisational measures against unauthorised or unlawful processing, and against accidental loss, destruction or damage.

The Data Protection Manager (DPM) and/or partners of the company are responsible for overseeing these guidelines. Any questions about the operation of the guidelines should be submitted to the DPM.


BR Mackle (T/A Pet Bakery) HR department holds employment records and can be contacted with any enquiries relating to your personal data.


BR Mackle (T/A Pet Bakery) needs to ensure that your personal details are up to date and accurate.

When you first start working for BR Mackle (T/A Pet Bakery) we record your name, address, next of kin and contact telephone details. In the event that any of these details change you should inform the HR department.

These provisions are intended to complement the data subject rights referred to in the Data Protection Policy.


BR Mackle (T/A Pet Bakery) approach to retaining employment records is to ensure that it complies with the data protection principles referred to in these guidelines and, in particular, to ensure that:

  • Employment records are regularly reviewed to ensure that they remain adequate, relevant and limited to what is necessary to facilitate you working for BR Mackle (T/A Pet Bakery)

  • Employment records are kept secure and are protected against unauthorised or unlawful processing and against accidental loss, destruction or damage. Where appropriate BR Mackle (T/A Pet Bakery)uses anonymization to prevent identification of individuals.

  • When records are destroyed, whether held as paper records or in electronic format, BR Mackle (T/A Pet Bakery)will ensure that they are safely and permanently erased.


Type of employment record

Retention period

Recruitment records

These may include:

Completed online application forms or CVs.

Equal opportunities monitoring forms.

Assessment exercises or tests.

Notes from interviews and short-listing exercises.

Pre-employment verification of details provided by the successful candidate. For example, checking qualifications and taking up references. (These may be transferred to a successful candidate's employment file.)

Criminal records checks. (These may be transferred to a successful candidate's employment file if they are relevant to the ongoing relationship.)

Twelve months after notifying candidates of the outcome of the recruitment exercise, perhaps a further twelve months for future employment opportunities.


Monitoring information is held for 3 years from the date of application. 


Immigration checks

Seven years after the termination of employment.



These may include:

Written particulars of employment.

Contracts of employment or other contracts.

Documented changes to terms and conditions.

While employment continues and for seven years after the contract ends.

Collective agreements


Collective workforce agreements and past agreements that could affect present employees.

Any copy of a relevant collective agreement retained on an employee's record will remain while employment continues and for seven years after employment ends.

Payroll and wage records


Payroll and wage records

Details on overtime.



Benefits in kind.

These must be kept for at least three years after the end of the tax year to which they relate. However, given their potential relevance to pay disputes they will be retained for seven years after employment ends.

PAYE records

These must be kept for at least three years after the end of the tax year to which they relate. However, given their potential relevance to pay disputes they will be retained for seven years after employment ends.

Payroll and wage records for companies

These must be kept for six years from the financial year-end in which payments were made. However, given their potential relevance to pay disputes they will be retained for seven years after employment ends.

Records in relation to hours worked and payments made to workers

These must be kept for three years beginning with the day on which the pay reference period immediately following that to which they relate ends. However, given their potential relevance to pay disputes they will be retained for seven years after the working relationship ends.

Travel and subsistence.

While employment continues and for seven years after employment ends.

Record of advances for season tickets and loans to employees

While employment continues and for seven years after employment ends.

Personnel records


These include:


Consents for the processing of special categories of personal data.

Annual leave records.

Annual assessment reports.

Disciplinary procedures.

Grievance procedures.

Death benefit nomination and revocation forms.

Resignation, termination and retirement.

While employment continues and for seven years after employment ends.

Records in connection with working time


Working time opt-out

Three years from the date on which they were entered.

Records to show compliance, including:

Time sheets for opted-out workers.

Health assessment records for night workers.

Seven years after the relevant period.

Maternity records


These include:

Maternity payments.

Dates of maternity leave.

Period without maternity payment.

Maternity certificates showing the expected week of confinement.

While employment continues and for seven years after the contract ends.

Accident records


These are created regarding any reportable accident, death or injury in connection with work.

From the date the report was made and for seven years after the contract ends.

BR Mackle (T/A Pet Bakery) retains personal information following recruitment exercises to demonstrate, if required, that candidates have not been discriminated against on prohibited grounds and that recruitment exercises are conducted in a fair and transparent way.

BR Mackle (T/A Pet Bakery) candidate privacy notice advises candidates how long BR Mackle (T/A Pet Bakery) expects to keep their personal information for, once a recruitment decision has been communicated to them. This is likely to be for twelve months from the communication of the outcome of the recruitment exercise which takes account of both the time limit to bring claims and for claims to be received by BR Mackle (T/A Pet Bakery).

Information relating to successful candidates will be transferred to their employment record with BR Mackle (T/A Pet Bakery). This will be limited to that information necessary for the working relationship and, where applicable, that required by law.

Following a recruitment exercise information, in both paper and electronic form, will be held by the HR department BR Mackle (T/A Pet Bakery). Destruction of that information will take place in accordance with these guidelines.


BR Mackle (T/A Pet Bakery) has regard to recommended retention periods for particular employment records set out in legislation, referred to in the table below. However, it also has regard to legal risk and may keep records for up to seven years (and in some instances longer) after your employment or work with us has ended.


BR MACKLE (T/A Pet Bakery) Data Privacy Notice (Web Users & Consumers) 

Privacy Notice

BR MACKLE (T/A Pet Bakery) is the data controller and is responsible for the privacy of your data. We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with the Privacy Notice.

Please read our Privacy Notice carefully as it describes our collection, use, disclosure, retention and protection of your personal information. This notice applies to any website which references this Privacy Notice. Where you provide us with your personal information in any of the ways described below, you agree that we may collect, store and use it (a) in order to perform our contractual obligations to you, (b) where we are required to do so by law ( eg a legal obligation or for the detection or prevention of crime (c) based on our legitimate interest for processing  or (d) based on your written consent, which you may withdraw at any time, as described in this Privacy Notice.


About Us

Bernard Mackle, Roisin Mackle (BR Mackle) is a partnership registered in Northern Ireland with based at 19 The Major’s Lane. Moy, Dungannon, County Tyrone. BT71 7FG This partnership uses the trading name Pet Bakery.If you have any queries about how we treat your information, the contents of this notice, your rights under local law, how to update your records or how to obtain a copy of the information we hold about you, please write to our Data Protection Manager or a partner of the company at the following registered address: BR Mackle. 19 The Major’s Lane. Moy, Dungannon, County Tyrone. BT71 7FG 

What information is collected?

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes [first name, maiden name, last name and username or similar identifier].

  • Contact Data includes [billing address, delivery address, email address and telephone numbers].

  • Financial Data includes [bank account and payment card details].

  • Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].

  • Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].

  • Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].

  • Usage Data includes [information about how you use our website, products and services].

  • Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.



How we collect information?

To the extent permissible under applicable law, we collect information about you when you:

  • register to use our websites; this may include your name (including business name), address, email address and telephone number.

  • place an order using our websites; this may include your name (including business name), address, contact (including telephone number and email address) and payment details;

  • complete online forms, take part in surveys, post on our message boards, post any blogs, enter any competitions or prize draws;

  • interact with us using social media;

  • provide your contact details to us when registering to use or accessing any websites we make available or when you update those details; and

  • contact us offline, for example by telephone, email or post.


We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites (for example, we may collect location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data) and we will ask for your permission before we do so. We may do this using cookies or similar technologies (as described in Cookie section below).

If you intend giving us personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protections laws. In so far as required by applicable data protection laws, you must ensure that beforehand you have their explicit consent to do so and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Notice.


How we will use your information

Depending on the reason for holding your data we will use the information we hold for the following purposes:

  • To carry out our obligations arising from any contracts entered between you and us and to provide you with the information that you request from us;

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • To comply with any legal or regulatory obligation. To monitor, carry out statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be linked back to you or any living individual.

  • To notify you about changes to our service;

  • Where relevant, to provide customer support and compliant handling processes;

  • From time to time, we may use your information to contact you with marketing details about our products which we feel may be of interest to you. 


Who will it be shared with

Where necessary or where we have the right to do so, we will share your data with the following:

  • If we exchange email with you our email system is provided by Microsoft Corporation in the European Union on behalf of BR Mackle. You can view the Microsoft Outlook Privacy Policy on their website.

  • If we send you marketing information your details are processed by “MailChimp” The Rocket Science Group, in the United States of America on behalf of John Mackle (Moy) Ltd.  MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework. You can view the MailChimp Privacy Policy on their website.

  • If you purchase online your details are process by either Stripe or PayPal. You can find details of their policies on their website.

  • We will provide aggregate information to our advertisers (e.g. we will inform them that 100 users visited our webpage during a specific date range)

  • This website is run by Wix.com You can find details of their policies on their website.


Other sites and social media

If you follow a link from our website to another site or service, this notice will no longer apply.  We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy notices within those sites or services.


How long we will store your data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. OR

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by writing to our Data Protection Manager at the following registered address: BR Mackle. 19 The Major’s Lane. Moy, Dungannon, County Tyrone. BT71 7FG 


Your information and your rights

You can ask to see a copy of the information that we hold about you and for corrections to be made to any incorrect information.  We want to be as helpful as possible and, in most cases will provide the information within one month of your request.  We do not have to provide information in all cases including where it would involve disclosing information about another person or where a request is excessive or manifestly unfounded and may make a charge for providing the information in some cases.

You have the right to request the following information:

  • the right to be told how we use your information and obtain access to your information;

  • the right to have your information rectified or erased or place restrictions on processing your information; the right to object to the processing of your information e.g. for direct marketing purposes;

  • the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);

  • where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;

  • the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office).

  • If you request a copy of your information you may be required to pay a statutory fee.

  • If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by so that we can keep our records accurate and up to date.

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with our Data Retention Policy.

Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).


If you wish to exercise any of the rights set out above please write to our Data Protection Manager at the following registered address: BR Mackle. 19 The Major’s Lane. Moy, Dungannon, County Tyrone. BT71 7FG 



Changes to our Privacy Notice

We keep our privacy notice under regular review.  This privacy notice was last updated on 11thApril 2019.



Cookies, Analytics and Traffic Data

Cookies are small text files which are transferred from our websites and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites to “remember” who you are and to remember your preferences within our websites and which will stay on your computer or device after you close your browser).

We use the following different types of cookies:

Strictly necessary cookies These are cookies which are needed for our websites to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.

Performance cookies and analytics technologies These cookies collect information about how visitors and users use our websites, for instance which functionality visitors use most often, and if they get error messages from areas of the websites. These cookies don't collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our websites work.

Functionality cookies These cookies allow our websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Web beacons and parameter tracking We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

IP Address and traffic data We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information. We also collect some site statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

Find out more about the individual cookies and analytics technologies that we use.




Google Analytics

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the websites. The information generated by the cookie about your use of the websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser or within the application, however please note that if you do this you may not be able to use the full functionality of this website. By using our websites you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more, see “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time).


How to disable cookies: You may be able to configure your browser or our website to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the www.youronlinechoices.co.ukallaboutcookies.org website.


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